All workCase study · 02
Bakeshop AI agent
An AI agent that takes orders and answers customer questions on Telegram, with scheduling and an owner override mode.
01 · The problem
The problem
Small bakeshops answer the same questions all day and take orders through scattered chats, which is easy to miss when the shop is busy.
02 · What I built
What I built
A customer-facing AI agent on Telegram that takes orders and answers customer questions 24/7.
- Takes and confirms orders
- Answers FAQs: menu, hours and prices
- Works on a schedule
- Remembers customers across conversations
- Owner override mode, so the owner can step in anytime
03 · How it works
How it works
- Customer on Telegram, then
- n8n AI agent (Gemini), then
- Order & schedule tools, then
- Reply to customer
The owner can take over the conversation at any point (override mode).
Tools used
- n8n (AI Agent)
- Google Gemini
- Telegram
04 · What it enables
What it enables
- Customers get answers and can order at any hour, not only when someone is free to reply.
- Orders arrive in one consistent format instead of scattered across chats.
- The owner stays in control and can step into any conversation.