All workCase study · 02
Frontdesk AI agent
An AI front desk that answers customer questions and takes orders and bookings around the clock in chat.
01 · The problem
The problem
Businesses answer the same questions all day and take orders and bookings through scattered chats, which is easy to miss when things get busy.
02 · What we built
What we built
A customer-facing AI front desk that answers questions and takes orders and bookings 24/7. It was built and tested on Telegram, with a bakeshop as the demo scenario, and can be adapted to Messenger, WhatsApp, Viber or a website chat.
- Takes and confirms orders and bookings
- Answers FAQs such as menu, hours and prices
- Works on a schedule
- Remembers customers across conversations
- Owner override mode, so the owner can step in anytime
03 · How it works
How it works
- Customer chat (Telegram in the demo), then
- n8n AI agent (Gemini), then
- Order & schedule tools, then
- Reply to customer
The owner can take over the conversation at any point (override mode).
Tools used
- n8n (AI Agent)
- Google Gemini
- Telegram (demo channel)
04 · What it enables
What it enables
- Customers get answers and can order or book at any hour, not only when someone is free to reply.
- Orders arrive in one consistent format instead of scattered across chats.
- The owner stays in control and can step into any conversation.